AN OPEN LETTER TO CHARTER COMMUNICATIONS

Posted in Rants on January 15th, 2014 by Ed

Dear Charter Communications,

For the past 18 months since our breakup you have been insisting that I owe you about $180. You've had four different collection agencies contact me about it, although they're not trying very hard (With a balance this paltry it's barely worth it for them to mail me a bill.) I'm confused, CC. I'm confused because at this point I can't figure out what is the worst: your customer service, your prices, or the actual internet services you provide. I regret being unable to choose one definitively, but it is not easy to choose among superlatives.

Charter, let me summarize your position on this matter.

When I moved to Illinois from Georgia I cancelled the internet services that you provided. See, when one moves out of a house or apartment it is traditional to cancel the utilities. About three months later I discovered that you continued to bill me monthly after my service was cancelled. Boy, that kind of mistake must be embarrassing! But no matter. Things happen and I was certain it could be resolved easily. I got in touch with one of your call center commandos and was informed that the billing continued monthly because – get this, Charter Communications! – I asked for my service to be terminated but I did not also state that I wanted to stop being billed for it. In other words, you apparently believed that I wanted to keep paying for your service after I ceased to receive it.

Charter, I've been to two county fairs. I've seen Carrot Top live. I've watched Bio-Dome with Pauly Shore in its entirety. I sat through a macroeconomics class taught by someone who idolized Murray Rothbard. What I'm saying, Charter, is that I've heard and seen some pretty goddamn stupid things in my day. Somehow you've managed to top it all.

Charter Communications, I think I'm starting to see why you declared bankruptcy in 2009. It is not a mystery why PC World ranked Charter 14th of 14 major internet providers. It's not hard to understand why you have a 1.5 average from 83 reviews on Yelp. Now, Yelp is not the first place to go for info about tech and communications. Yelp is mostly about restaurants. So here are some of the few restaurants I could find on Yelp with a rating lower than 1.5. For context. There's Regal Cafe Pizzeria in Boston (1.0). Colony Cafe in Miami Beach (1.0, noted for "fraudulent business practices" and charging $27 for a Bacardi Rum and Coke). Melrose LaBrea Animal Hospital in Los Angeles (OK it's not a restaurant, but apparently they charge several thousand dollars and then murder your pet so it seems similar to Charter). Clarke's on Belmont in Chicago (2.1 rating, but patrons run the risk of being attacked by a transvestite wielding a shovel). Pizza Napoli in Washington DC (1.5 stars, "Pro: Biggest piece of pizza I've ever had. Con: It was terrible pizza."). "Sushi Kingz" in LA – that's how they spell it! – which needs ten reviews from sockpuppets/the owner to get a 2.0 rating.

This is your peer group, Charter. You are the Sushi Kingz of ISPs. In fact, given your business practices I'm starting to wonder if Charter owns and manages the Colony Cafe. Here's what we're going to do. You bill me for whatever amount you feel is appropriate for services not rendered. I will send you an invoice in the same amount representing my hourly rate for putting up with your bullshit (call it "consulting" or something). We will be even-Steven.

In closing, Charter Communications, you are terrible at everything and I want all of the bad things in life to happen to you and only you. I want Jelly Belly to take your favorite flavor off the market. I want your favorite shirt to be irreparably stained. I want you to sit next to the crying baby on every flight. I want your spouses to leave you for prison pen pals with life sentences. I want your children to go to the most expensive university they can find and major in Folklore. I want you to be preoccupied at the urinal and not even notice that you're urinating on your pant leg. I want you to get to the front of the TSA line before you realize you left your wallet at home. Most of all, Charter, I want you to plant a big sloppy kiss right on my ass.

Piss off,
Ed

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